Delivery

What are the delivery times?
France: 5–10 business days
European Union: 7–12 business days
(We're giving a wide range of prices to avoid any unpleasant surprises.)

Is delivery free?
In France: free from €29 . Below: €4.90 .
EU: €4.90 from €29 , otherwise €8.90 .

Orders & tracking

How can I track my order?
You will receive a tracking number by email as soon as your order is shipped.

I want to modify/cancel my order.
Write to us quickly (before shipping). We will do our best.

Returns & Refunds

Can I return an item?
Yes, within 30 days if the item is intact and complete.
→ See our Returns & Refunds page: https://mkk8ej-df.myshopify.com/policies/refund-policy

Payments & Security

What payment methods do you accept?
Credit card, PayPal, Apple Pay (subject to availability displayed at checkout) .

Is the payment secure?
Yes. SSL transactions. We never store your bank details.

Products & origin

Do the products come from France?
Subject to stock availability: EU and international partners. All orders are tracked and insured against transport issues .

Customer service

How can I contact you?
Email: support@votredomaine.fr